Question 1

WHAT IS THE DIFFERENCE BETWEEN AN ORIGINAL AND A PRINT?

Accepted Answer

There are different types of prints. Prints, in general, are high-resolution scans of an original artwork, which are then printed onto premium paper. I offer two types of prints: Giclée, which, as mentioned earlier, is a high-resolution scan of an original artwork; and lithographic printing. In lithographic printing, an image is transferred to a plate, often made of stone or metal. This plate is then used to produce several copies of the artwork on paper or another material. All the available prints on my website are limited editions. An original artwork is a piece of art that has been hand-painted and is one-of-a-kind.

Question 2

I HAVE MADE AN ORDER, WHAT’S NEXT?

Accepted Answer

Congratulations! Now that you have placed an order you will receive an email confirmation sharing your order number and a summary of the production and dispatch process. So keep an eye out for it in your inbox.

Question 3

DO YOU SHIP WORLDWIDE?

Accepted Answer

Yes, we proudly ship globally to all counties around the world.

Question 4

DO YOU ACCEPT CREDIT CARDS?

Accepted Answer

Yes, we take a variety of payment methods. Please check out our accepted payment methods page for all the information.

Question 5

DO I HAVE TO PAY TAX AND CUSTOM CHARGES?

Accepted Answer

Yes, customers may be required to pay taxes and customs charges. The amount of these charges varies depending on the buyer's country. It's important to note that these fees are the responsibility of the buyer. Additionally, the fees can vary based on the size and weight of the artwork. Larger or heavier artworks may incur higher shipping costs and potentially higher customs fees, as these charges are often calculated based on the item's value, weight, and dimensions. We recommend checking with your local customs office for specific charges before placing your order, especially if ordering a larger piece. Please be aware that we do not have control over these charges and cannot predict their amount. The cost of the item and shipping as listed on our website does not include any taxes or customs fees.

Question 6

I HAVE MADE MY PURCHASE, WHEN DO I EXPECT MY ORDER?

Accepted Answer

The time it takes for your order to arrive depends on the specific nature of the product you have purchased, as different artworks require different handling and packaging times. In general, you should expect to receive your artwork within 2-8 weeks. This timeframe includes the time needed for careful packaging to ensure the artwork's safety during transit, as well as the actual shipping time. Please note that for custom or made-to-order pieces, the process may take longer. We appreciate your patience and are committed to delivering your art in perfect condition. You will receive a shipping confirmation with a tracking number once your order is on its way.

Question 7

HOW CAN I TRACK MY ORDER STATUS?

Accepted Answer

Once your order has been shipped you will receive a confirmation email and text message which will include a link to track your order through the carrier.

Question 8

MY ORDER ARRIVED DAMAGED, WHAT SHALL I DO?

Accepted Answer

Please see the CANCELATION & RETURNS (https://sophieteaart.com/pages/cancelations-and-returns)for the required step by step instructions.

Question 9

I HAVE ENTERED AN INCORRECT DELIVERY ADDRESS TO MY ORDER, HOW DO I CHANGE THIS?

Accepted Answer

If your order is in process, please feel free to contact us to request a change of delivery. If your order has already been dispatched, you will need to contact the courier service to do this.

Question 10

PURCHASING ON BEHALF OF A BUSINESS?

Accepted Answer

If you would like a VAT invoice you can request one by sending us an email.

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